Job Locations PH-Ortigas, Pasig City
    Posted Date 6 months ago(4/16/2018 8:14 AM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
  • Responsibilities



    • Places service and supply calls for the customers in North America.
    • Proactively makes follow up with the customer and the service provider and ensures that the call has been resolved immediately. (Start to Finish Monitoring)
    • Serves as liaison officer in managing assigned MPS accounts.
    • Escalates service delays to the equipment vendor management.
    • Identifies potential problem devices and informs and provides upper management with a detailed service history.
    • Monitors Scan Alert emails and reaches out to the customers and inquire if service or supply is needed.
    • Monitors Scan Alert emails and proactively place either a supply or service calls, depending on how the customer/ client is set-up.
    • Collects meter readings from non-network devices that are managed by the team for MPS customers.
    • Adds and encodes data to customer billing worksheets and report.
    • Managers the accuracy of E-A ( E-automate):
    • Insures that the customer’s information is current and accurate.
    • Insures that the individual user’s records are current and accurate.
    • Provides “sustainability” (recycling) program information to clients/ supply requestors.
    • Serves as a point of contact for assigned or specific accounts.


    And, as expected of every employee of Canon Business Process Services Philippines, Inc. (CBPSP), the Client Support Representative I is expected to:


    • Maintain or exceed CBPS’ quality standards for all assigned tasks.
    • Demonstrate commitment and enthusiasm to exceed client expectations.
    • Conduct behavior in a professional manner, consistent with normal business practices.
    • Protect the confidentiality, integrity and availability of sensitive information, in line with the Information Security policy of the organization.
    • Adhere to all CBPS’ policies and procedures.



    ·        College Graduate (Mass Communication, Computer Science or any business related courses)


    ·        Six months to one year call center experience


    ·        Experience in customer service/technical support, proficient in Microsoft Office ( Excel, MS Word, Power Point)


    ·        Adept in using Oracle, Salesforce, CRM, MS Office


    ·        Demonstrated customer care/service orientation skills

    ·        Good communication and listening skills

    ·        Proficient in English (both written and oral)

    ·        Detail Oriented

    ·        Willing to work on night shift schedule.

    ·        Has a can do attitude.

    ·        Computer literate.

    ·        Good attendance background


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? We look forward to connecting with you in the future! By joining our Talent Network, you can receive job alerts for new positions that match your skills and experience sent straight to your inbox.